Responsible Gaming at etbet

At etbet, we believe that gambling is a form of entertainment, not a way to make money or escape personal problems. Our platform is designed for players in Bangladesh who enjoy cricket betting, live casino games, slots, and crash games as a leisure activity — and we take seriously our responsibility to ensure that every player can enjoy the platform in a safe and controlled way.

We have built a range of tools directly into the etbet platform that allow players to set personal limits, take breaks, and, where necessary, exclude themselves from the platform entirely. These tools are available to all registered players at any time and can be activated by contacting the etbet support team. We also train our support staff to recognise signs of problem gambling and to respond with empathy and practical assistance.

The etbet platform is strictly available to individuals who are 21 years of age or older. We take underage gambling extremely seriously. During the account registration and verification process, every player is required to confirm their age and provide valid identity documentation. etbet reserves the right to request additional age verification at any time and to close any account where we have reason to believe the account holder is under 21.

One of the most effective ways to manage your gambling activity is to set a deposit limit that reflects what you can genuinely afford to spend on entertainment. etbet allows all players to configure deposit limits at three time intervals — daily, weekly, and monthly. Once a limit is set, it takes effect immediately and cannot be increased within a mandatory cooling-off period to prevent impulsive decisions.

• Daily deposit limit: sets the maximum amount you can deposit within a single calendar day across any payment method, including bKash, Nagad, and Rocket.
• Weekly deposit limit: sets the maximum amount you can deposit across a rolling seven-day period, helping you stay on track with a longer-term entertainment budget.
• Monthly deposit limit: sets the maximum amount you can deposit within a calendar month, providing a high-level guardrail for your overall monthly gambling spend.
• Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory review period to ensure it reflects a considered, voluntary decision.

To set or modify a deposit limit on your etbet account, please contact our support team via the email address in the footer of this page. Our team will process your request promptly and confirm the limit change in writing.

Sometimes a short break is all that is needed to reset your relationship with gambling. etbet's time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a time-out, you will not be able to log in, place bets, or make deposits, but your account balance and history remain intact for when the period ends.

• 24-hour time-out: a brief cooling-off period, useful if you feel you have been playing for too long in a single session or have made impulsive bets you regret.
• 7-day time-out: a week-long pause, useful if you want to step back after a significant loss or if gambling has been occupying too much of your time during the week.
• 30-day time-out: a month-long break, recommended for players who feel their gambling habits have become a consistent pattern they want to change before seeking a longer exclusion.

A time-out cannot be cancelled or shortened once it has been activated. This is intentional — the cooling-off period is there to give you genuine space to reflect, free from the temptation to return immediately. When the time-out period ends, your account will be automatically reactivated only if you choose to log back in.

If you feel that gambling has become a problem in your life — affecting your finances, your relationships, or your mental health — etbet's self-exclusion programme allows you to close access to your account for an extended period. Self-exclusion options are available for 6 months, 1 year, 2 years, or indefinitely. During a self-exclusion, your account is fully deactivated. You will not receive any promotional communications from etbet during the exclusion period.

To request self-exclusion, please contact the etbet support team by email — using the address provided in the footer of this page — and clearly state your request and preferred exclusion duration. Self-exclusion requests are processed within 24 hours. Any remaining balance in your account at the time of exclusion may be withdrawn before the exclusion takes full effect — please include this request in your initial email if applicable. Reactivating an account after a self-exclusion period requires a mandatory 7-day reflection period and written confirmation from you.

Problem gambling can develop gradually. Being aware of the warning signs is the first step towards regaining control. If any of the following apply to you, we strongly encourage you to use our responsible gaming tools or to reach out to our support team:

If you recognise any of these patterns in your own behaviour, please do not wait. Reach out to the etbet support team today. Our team is available 24 hours a day, seven days a week, Bangladesh Standard Time (BST, UTC+6), and will treat your situation with complete confidentiality and respect.

Whether you are a regular player or someone who bets occasionally on cricket or slots, keeping the following habits in mind can help ensure gambling stays a positive part of your leisure time:

• Set a budget before you start each session and stick to it regardless of whether you are winning or losing. Treat the amount you set aside as the cost of your entertainment, not as an investment with an expected return.
• Only gamble with money you can genuinely afford to lose. Never use borrowed money, savings set aside for essential needs, or funds designated for household or family expenses.
• Take regular breaks during long sessions. Set a timer if necessary. Walking away from the screen for a few minutes helps you stay calm and make considered decisions rather than reactive ones.
• Balance gambling with other activities you enjoy. If gambling begins to feel like an obligation or a habit you turn to out of boredom, this is a signal to take a break and engage in other hobbies or social activities.
• Never gamble when you are intoxicated, emotionally distressed, or sleep-deprived. Clear-headed decision-making is essential to enjoying gambling responsibly. If you are not in the right state of mind, log out and return another time.

If you are concerned about your own gambling or about someone close to you, the most important thing is to talk about it . etbet's support team is available 24 hours a day, seven days a week, Bangladesh Standard Time (BST, UTC+6). You can reach us at any time using the email address in the footer of this page. All responsible gaming requests — whether a deposit limit, time-out, or self-exclusion — are handled with complete confidentiality and without judgement.

etbet does not operate a telephone helpline. All responsible gaming requests must be submitted in writing via email so that we can maintain a clear and accurate record of your request and act on it without delay. We aim to acknowledge all responsible gaming emails within one hour and to action them fully within 24 hours of receipt.