etbet Privacy Policy — How We Handle Your Data

etbet operates as an online betting and casino platform serving players across Bangladesh. As part of running this platform, we collect and process personal data for purposes including account management, payment processing, identity verification, customer support, fraud prevention, and regulatory compliance. We are committed to handling all personal information responsibly and transparently, in accordance with applicable data protection principles.

This Privacy Policy applies to all personal data we hold about you, regardless of how it was collected — whether through the etbet website, a mobile browser, customer support correspondence, or any other means by which you interact with the etbet platform. It should be read alongside our Terms & Conditions, which govern the overall terms of your use of etbet.

etbet collects personal information that you provide directly, as well as information generated automatically when you use the platform. The categories of personal data we collect include:

• Identity information: full name, date of birth, gender, and national identification number or passport number provided during account registration or KYC verification.
• Contact information: email address, phone number, and residential address used to communicate with you and fulfil our regulatory obligations.
• Financial information: payment method details including mobile banking numbers (bKash, Nagad, Rocket) and card details (Visa, Mastercard) used to process deposits and withdrawals. etbet does not store full card numbers — only tokenised references provided by our payment processors.
• Technical and usage data: IP address, device type, operating system, browser type, session duration, pages visited, games played, bet amounts, and transaction history generated through your use of the platform.
• Communications data: records of any correspondence between you and the etbet support team, including emails, chat logs, and any complaints or feedback submitted through the platform.

Where etbet collects personal data from sources other than you directly — for example, from third-party identity verification providers — we will inform you of this and of the source at the time of collection, where required by applicable law.

etbet uses the personal information we collect for the following purposes, each of which is necessary either to fulfil our contractual obligations to you or to comply with applicable legal requirements:

• Account creation and management: to register your account, verify your identity, maintain your account settings, and communicate with you about your account activity, including deposits, withdrawals, and promotional offers you are eligible for.
• Payment processing: to process your deposits and withdrawals securely via bKash, Nagad, Rocket, Visa, Mastercard, and other accepted payment methods. We share only the minimum necessary payment data with our licensed payment processing partners.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct. We use automated tools and manual review to monitor account activity for suspicious patterns.
• Customer support: to respond to your queries, process complaints, and resolve disputes. Support correspondence is retained to maintain an accurate record of interactions and to improve the quality of our customer service.
• Responsible gaming compliance: to monitor player activity for signs of problem gambling, to administer self-exclusion requests, and to enforce deposit limits or cooling-off periods that players have set for themselves. This data processing serves the welfare of our players and is a core part of our responsible gaming obligations.

etbet processes your personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: processing that is required to create and maintain your etbet account, process your bets and payments, and deliver the services you have requested. Without this processing, etbet cannot provide its platform services to you.
• Legal obligation: processing that is required to comply with applicable laws, including anti-money laundering regulations, KYC verification requirements, responsible gaming obligations, and data retention rules mandated by applicable regulatory frameworks.
• Legitimate interests: processing carried out for purposes such as fraud prevention, platform security, improving our services, and analysing aggregate player behaviour to develop new features — where these interests are not overridden by your rights and interests as a data subject.

etbet does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipient, strictly on a need-to-know basis and only to the extent required for the purpose stated:

• Payment processors: licensed payment service providers, including mobile money operators such as bKash and Nagad, and card processors such as Visa and Mastercard, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: third-party KYC and anti-fraud service providers who assist in verifying your identity and checking your details against relevant watchlists and databases as required by applicable regulations.
• Technology and hosting providers: third-party infrastructure, cloud hosting, and software providers who support the operation of the etbet platform under strict data processing agreements that prohibit them from using your data for their own purposes.
• Law enforcement and regulatory authorities: government bodies, law enforcement agencies, or courts where we are legally obliged to disclose personal data in response to a lawful request, court order, or regulatory requirement.

All third parties with whom etbet shares personal data are required to maintain appropriate technical and organisational security measures to protect that data, and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

etbet uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players use the site. The types of cookies we use include:

• Essential cookies: required for the platform to operate. These include session cookies that keep you logged in during your visit and security cookies that protect against fraudulent activity. These cookies cannot be disabled without affecting the functionality of the site.
• Analytics cookies: used to understand aggregate usage patterns across the platform, such as which pages are visited most frequently and how long players typically spend in each section. This data is used in anonymised or pseudonymised form to improve the platform.
• Preference cookies: used to remember your settings and preferences, such as your language selection, so that you do not need to reconfigure these each time you visit the platform.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the etbet platform. etbet does not use cookies to track you across third-party websites or to build advertising profiles.

etbet retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable legal and regulatory obligations. In practice, this means that account data is generally retained for a minimum of five years following account closure, in order to comply with anti-money laundering and financial record-keeping requirements. Transaction records and KYC documentation are retained for the same period.

Customer support correspondence is retained for a minimum of three years from the date of the last interaction, to support dispute resolution and service improvement. Cookies and analytics data are retained for shorter periods as set out in our cookie settings. When personal data is no longer required for its original purpose and retention is not required by law, etbet will delete or anonymise it securely.

As a user of the etbet platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the etbet support team using the email address provided in the footer of this site:

• Right of access: you have the right to request a copy of the personal data etbet holds about you, together with information about how it is being used and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: in certain circumstances, you have the right to request that etbet delete the personal data we hold about you. This right is subject to our legal obligation to retain certain categories of data for regulatory compliance purposes.
• Right to restriction: you have the right to request that etbet restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to object: you have the right to object to the processing of your personal data where that processing is based on our legitimate interests. etbet will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

etbet will respond to all data rights requests within 30 days of receipt. Where a request is complex or where we receive a high volume of requests simultaneously, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for making a data rights request, unless the request is manifestly unfounded or excessive.

etbet takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the etbet platform, secure server infrastructure with access controls, regular security assessments, and staff training on data handling practices.

While etbet employs industry-standard security practices, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, etbet will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. You are also responsible for keeping your own account credentials confidential and for logging out of the platform when using shared or public devices.

The etbet platform is strictly available to individuals aged 21 and above. etbet does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on etbet, please contact our support team immediately using the email address in the footer of this site so that we can take appropriate action.

etbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, we will provide notice via a prominent announcement on the platform before the updated policy takes effect. The effective date at the top of this page will always reflect when the policy was last updated.

Your continued use of the etbet platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the updated terms, you should stop using the platform and contact the support team to request account closure.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how etbet handles your personal data, please contact our support team. All privacy-related requests must be submitted in writing to the support email address listed in the footer of this site. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

etbet does not operate a telephone support line. We aim to acknowledge all privacy-related enquiries within 24 hours of receipt and to resolve them fully within 30 days. Where a request requires additional time, we will inform you of the extended timeline and the reason for the delay.